8 questions to ask before signing a contract.
1. "Are you insured? Can I see the certificate?"
Most important. $1M general liability + auto. No certificate = walk away.
2. "What's your delivery + setup window?"
Right answer: "We deliver 4-8 hours before event start, setup complete 2 hours before guests arrive." Pro respects timing.
3. "Can I see real photos of recent events?"
Pro has dozens. Real venue photos > stock images. Their Instagram is the test.
4. "What's included vs add-on?"
Pro lists transparently. Vague answers = surprise charges.
5. "What's your cancellation + weather policy?"
Standard wedding industry: 50% non-refundable deposit, 60/30 cancellation tiers. Tents go up rain-or-shine for outdoor.
6. "What if equipment is damaged during the event?"
Right answer: "Damage waiver $50-$150 optional. Without it, any damage is billed at replacement cost." A pro has clear policy.
7. "When's pickup?"
For evening events: usually next morning. For day events: 1-3 hours after end. Confirm the venue allows overnight if applicable.
8. "What's your minimum rental?"
Most pros have $300-$500 minimum. Below that, the truck-out isn't worth it. Bundle if your need is small.
The bottom line
5 minutes on a phone call. Browse vetted party rental operators.